Shipping policy

At Killua’s Closet, we aim to make your shopping experience as seamless as possible. Please review our shipping policy below for information on order processing, delivery times, shipping charges and international orders.

SHIPPING & DELIVERY TIMES

We offer shipping to selected domestic and international destinations.

USA: All orders are shipped by an express courier with tracking and typically deliver within 5–8 business days.

International: All international orders are shipped by an express courier with tracking and typically deliver within 8–12 business days.

SHIPPING FEES

Shipping charges, where applicable, are calculated and displayed at checkout before payment.

Shipping costs may vary depending on your delivery destination, order size, package weight and selected shipping method.

Any promotional shipping offers or free shipping eligibility will be clearly displayed at checkout.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details, where supported by the courier.

Please allow up to 48 hours for tracking information to become active after dispatch.

You can use the tracking information provided to monitor your shipment directly through the relevant courier.

If you have not received your tracking information, please contact support@killuascloset.com with your order number.

INTERNATIONAL SHIPPING

We ship internationally to selected countries and regions.

International orders may be subject to customs inspections, import duties, taxes and other charges imposed by the destination country.

Unless otherwise stated at checkout:

Import duties, customs fees and local taxes are the responsibility of the customer.
These charges are not included in the product price or shipping fee.
Customs clearance may result in additional delivery time.
Customers are responsible for ensuring that their ordered items can legally be imported into their destination country.

Killua’s Closet is not responsible for customs delays or charges imposed by local authorities.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure your name, delivery address, postal code, contact number and email address are correct before completing your order.

If you notice an error after placing your order, contact support@killuascloset.com as soon as possible.

We will make reasonable efforts to accommodate address changes before dispatch. However, once an order has been shipped, changes may no longer be possible.

Additional shipping charges resulting from incorrect or incomplete information may be the responsibility of the customer, except where applicable law requires otherwise.

DELAYED SHIPMENTS

While we work with our shipping partners to ensure timely delivery, occasional delays may occur beyond our control.

These may include courier disruptions, customs processing, severe weather, transportation issues or increased shipping demand.

If your order is taking longer than expected, we recommend checking your tracking information first.

For further assistance, contact support@killuascloset.com with your order number.

We will assist in investigating the shipment with the relevant delivery provider where appropriate.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please:

Check your delivery location and surrounding areas.
Confirm whether someone at your address accepted the delivery.
Contact the courier using your tracking information.
Notify us at support@killuascloset.com if the package remains missing.

For shipments that appear lost in transit, we will review the circumstances and work with the shipping provider to investigate.

Where appropriate, we will arrange a replacement, refund or other suitable resolution based on the investigation and applicable consumer protection laws.

FAILED DELIVERY & RETURNED PACKAGES

If a delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts or failure to collect the parcel, the package may be returned to the sender.

Where a package is returned to us, we will contact you to discuss the available options.

Additional shipping fees may apply if you request redelivery, unless the failed delivery resulted from an error on our part or applicable law requires otherwise.

PRE-ORDERS & SPECIAL RELEASES

Certain collections, limited releases or pre-order items may have different processing and dispatch timeframes.

Where applicable, estimated dispatch dates will be stated on the relevant product page or during checkout.

If your order contains both in-stock and pre-order items, the items may be shipped together once all products are available, unless otherwise stated.

RETURNS & REFUNDS

If you are not satisfied with your purchase or receive an incorrect, damaged or defective item, please refer to our Return & Refund Policy for information on eligibility, return procedures and available remedies.

Eligible returns are accepted within 14 days of delivery, subject to the conditions outlined in our Return & Refund Policy and applicable consumer protection laws.

CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where applicable consumer law provides additional protections concerning delivery, lost goods, damaged shipments or refunds, those statutory rights will continue to apply.