Refund policy

We want you to be happy with your purchase. If something isn’t right, please review our return and refund policy below.

RETURNS

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn, unused, unwashed and in its original condition.
Have all original tags and labels attached.
Be returned in its original packaging where reasonably possible.
Show no signs of wear, washing, alteration, damage, stains, odours, perfume, deodorant, makeup or other marks.
Be accompanied by proof of purchase or your order number.

To request a return, please contact support@killuascloset.com before sending your item back.

Returns sent to us without first requesting a return may not be accepted.

CHANGE OF MIND & SIZING

We accept eligible returns for change of mind or incorrect sizing within the 30-day return period, provided the item meets the return conditions above.

Unless the item is faulty, damaged, defective or incorrectly supplied by us, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

NON-RETURNABLE ITEMS

For hygiene, safety and operational reasons, certain items may not be eligible for return, including:

Items that have been worn, washed, altered or damaged after delivery.
Items without their original tags or labels.
Items showing signs of use, stains, odours or other contamination.
Gift cards.
Items specifically marked as final sale or non-returnable at the time of purchase, except where applicable consumer law provides otherwise.

Please contact us if you are unsure whether your item is eligible for return.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at support@killuascloset.com with:

Your order number.
A description of the issue.
Clear photographs or videos showing the item and the issue.

We will review the matter and, where appropriate, arrange a replacement, refund or other suitable remedy.

EXCHANGES

If you would like a different size, colour or item, please contact us at support@killuascloset.com.

Exchange requests are subject to stock availability.

Where a direct exchange cannot be accommodated, you may need to return the eligible item and place a new order for your preferred item.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, card issuer or payment provider to process and post the refund after it has been issued. Processing times vary between financial institutions and payment providers.

Shipping charges and other non-product charges are generally non-refundable unless the return results from an error by us or otherwise required by applicable law.

RETURN SHIPPING

Customers are responsible for ensuring their return reaches us safely.

We strongly recommend using a tracked shipping service and retaining your shipping receipt and tracking information until your return has been completed.

We are not responsible for return parcels that are lost or damaged before reaching us, except where responsibility cannot legally be excluded.

If your return is due to an incorrect, damaged or defective item supplied by us, please contact us before arranging return shipping so we can provide the appropriate instructions.

INTERNATIONAL ORDERS

For international returns, customers are responsible for return shipping costs and any applicable customs, duties or related charges unless the return is due to an error by us or otherwise required by applicable law.

Any duties, taxes or import charges originally paid directly to customs authorities or third parties may not be refundable by Killua’s Closet.

CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where applicable consumer law provides you with rights beyond this policy, those statutory rights will continue to apply.